AIG Casualty Risk Consultant / role translation

Make delegated field work useful to underwriting.

The AIG role is not simply about ordering surveys. It is the connective tissue between underwriting questions, vendor execution, report quality, client communication, and the decision to write or improve a risk. My prior work gives me a carrier-side foundation for that loop.

AIG logoTarget role
Casualty risk consultant
Workers’ compensationGeneral liabilityFleet / commercial auto
01 / The mandate
Role decoded

The job is a decision pipeline.

The hiring manager's repeated requirement is clear: take the underwriting ask, quarterback it through completion, keep vendors on point, and give underwriting what it needs to make the best decision.

What underwriting needs

A clear opinion of the operation, not a pile of observations.

The useful output connects the operation, material hazards, management controls, loss history, evidence quality, and unresolved uncertainty to the decision in front of the underwriter.

  • Scope the actual underwriting question before field work begins.
  • Make the report answer the question it was commissioned to answer.
  • Label fact, inference, judgment, and open item separately.
  • Recommend an action with ownership and a date.
Why my prior work transfers

I have already managed the evidence before the account decision.

Marine specialty work required the same discipline in a different line: understand the operation, test coverage-relevant conditions, coordinate technical resources, review exposure and scope, support financial judgment, and communicate a defensible next step.

  • Operational analysis before account conclusion.
  • Technical scope before a cost or control decision.
  • Financial mechanics before a recommendation.
  • Closed-loop communication before the account moves.
02 / The operating system
Quarterback the loop

A reliable process creates leverage across every vendor.

The value is not in personally performing every site visit. It is in making the request precise, the vendor accountable, the report useful, and the decision timely.

01

Intake

Confirm location, line of business, loss-run concern, underwriting question, requested depth, documents available, and the date the answer matters.

Underwriter ask
captured
02

Assignment

Choose the right resource, give the question verbatim, specify the evidence to collect, set a buffered due date, and control scope and fee expectations.

Vendor scope
issued
03

Control

Confirm scheduling, surface access problems early, maintain a single source-of-truth log, and escalate anything that can compromise timing or quality.

Progress
visible
04

QA

Review the report against the original ask. Test completeness, consistency, photographs, recommendations, loss-run alignment, and whether judgment is supported.

Report
decision-grade
05

Synthesis

Deliver the bottom line first, followed by the three facts that matter, open items, recommendation status, insured response, and next date.

Underwriter
ready
03 / Scorecard
How the work earns trust

Meticulousness made observable.

The role's core behaviors become measurable when the workflow is instrumented. This is how I would know whether the process is improving.

01

Timeliness

Deliverables to underwriting on or before the promised date, with exceptions renegotiated before the slip.

02

Responsiveness

Every ask acknowledged, every absence covered, every substantive call followed by a concise recap.

03

Quality

Report rework decreases as vendors calibrate; underwriters cite the synthesis because it is useful.

04

Throughput

Intake-to-delivery cycle time shrinks without sacrificing the QA gate or the clarity of judgment.

05

Closure

Recommendations have owners, response dates, completion status, and an escalation path when they remain open.

04 / The three lines
Capability bridge

The domain vocabulary is being built honestly.

I do not present marine experience as direct workers’ compensation, general liability, or fleet field experience. I present the transferable operating logic and the learning plan that closes the line-specific gap.

Domain bridge / active learningWorkers’ compensation

Frequency, severity, and control effectiveness

Building fluency in payroll exposure, class codes, EMR, OSHA records, post-injury management, return-to-work, ergonomics, and the loss drivers behind recurring injury.

Domain bridge / active learningGeneral liability

Premises, operations, contracts, and third parties

Applying the established cause-and-condition discipline to visitor, contractor, product, premises, completed-operations, and contractual risk questions.

Domain bridge / active learningFleet / commercial auto

Driver, vehicle, route, and management systems

Translating maintenance, operator behavior, third-party interaction, preventability, and severity analysis into fleet safety and commercial auto language.

First 90 days

Absorb the house standard. Own the loop. Add judgment.

My entry plan is practical: learn the systems and report standard, reconcile the open-ask and recommendation log, shadow the full survey cycle, run routine assignments with QA support, measure vendor performance, and deliver syntheses that label judgment clearly.

Days 1–30Systems / vendors / line fundamentals / report standard
Days 31–60Routine intake-to-delivery / vendor follow-up / cycle-time discipline
Days 61–90Recommendation book / underwriter feedback / workflow improvement
Visible bridgeOSHA / workers’ comp / GL / fleet vocabulary in the work itself
What I would bring to the seat: the ability to stay curious about the operation, skeptical about unsupported conclusions, precise about scope, calm with stakeholders, and disciplined enough to keep a decision moving.